Casino / Sports
This page sets out the legal framework that governs your account, your transactions and your use of 1xlive. Access and eligibility depend on your local law and the regions we support — review the terms below before opening or continuing to use your account.
Our legal terms govern every interaction between you and 1xlive — from account creation and session activity through to wallet transactions processed via bKash, Upay or Bank Transfer. These terms do not create a contractual right to access where local law restricts or prohibits online betting and gaming services. If you are in a jurisdiction where such services are not permitted, these terms still apply to any prior activity on your account, but we are not in a position to extend active service. Where your region is supported, the terms define what we owe you and what you agree to when you use the platform. They cover session conduct, account data handling, transaction records and dispute routes. We update these terms when our policy or legal obligations change. The version shown in your account dashboard after login is the current operative version — not any cached copy stored by your browser. We do not operate under a principle of implied consent: continued use of your account constitutes active acceptance of the terms as they stand at the time of each session. Payment references in these terms — including bKash, Upay and Bank Transfer — describe the rails we have verified for supported regions only.
bKash transactions recorded in your account wallet fall under these terms for supported regions.
Upay transfers are subject to the same transaction-record policy as all other verified payment rails.
Bank Transfer activity is logged in your account history and governed by the dispute and correction procedures set out here.
Not every part of your experience falls under the same legal scope. Understanding the boundary between account-level terms, transaction records, site content and third-party services helps you raise questions through the correct route. The table below outlines what this policy covers and where it ends.
Creating, operating and closing your 1xlive account is governed by these terms. Eligibility for account access depends on your local law and the regions we support — we do not extend access as a right independent of that.
Deposits and withdrawals processed through verified rails — bKash, Upay, Bank Transfer — are covered by the transaction and dispute provisions in these terms. The record of each transaction is visible in your account wallet history.
Game content, odds displays and session data shown on the platform are governed by these terms as far as they relate to your account. Content accuracy questions are directed to our support team through the routes listed on this page.
Payment providers such as bKash and Upay operate under their own separate terms. When a transaction touches a third-party rail, our policy covers the account-side record only — the provider's terms govern their side of the transfer.
This policy gives you concrete, actionable routes — not just abstract rights. You can review the full record of your account activity, including every transaction logged against bKash, Upay or Bank Transfer, from the wallet section of your account dashboard after login. If any account detail is incorrect — name, contact address or payment reference — you can raise a correction request directly through our support channel. We do not make account corrections without a support request, so the process starts with you. If you have a question about how a specific term applies to your situation, our support team is the right place to raise it. We respond to policy questions through the same contact routes used for account help. Requests to close an account or restrict session access are handled through account settings or by contacting support — the option is shown inside your account after login.
Open the wallet section in your account dashboard to see the full log of transactions, including bKash and Bank Transfer entries, with dates and amounts as recorded.
If your name, contact information or payment reference is recorded incorrectly, contact support with the correct detail. We action correction requests raised through the support channel only.
Use the support contact routes on this page to ask how a specific term applies to your account. Our team handles policy questions alongside standard account help.
To close or restrict your account, follow the options shown inside your account after login, or contact support directly. We action these requests without requiring you to explain your reason.
Policy questions, correction requests and account access concerns are all handled through the same support routes. Open the contact section inside your account to see the current options available to you in your region.
Open live chat from inside your account for the quickest route to a policy or account question. The chat option is shown in the account menu after login.
Send policy questions and correction requests by email. Include your account reference and the specific term or transaction you are asking about so we can respond precisely.
Your account dashboard shows the current state of your terms acceptance, wallet history and session records. Check the dashboard first — many policy questions are answered by the data shown there.
We handle account data with a clear retention and access policy. Session records, transaction logs and account details are stored for the period required to support dispute resolution and to meet our legal obligations in supported regions. We do not share your account data with third parties except where required by a verified legal obligation or to process a transaction through a rail you have selected — bKash, Upay or Bank Transfer. Cookie use on the platform is limited to session management and security. You can review your cookie settings through your browser, though disabling certain cookies may affect how your account session functions. Account security is managed through your login credentials; we do not store payment credentials on your behalf. If you believe your account has been accessed without your permission, contact support immediately using the routes on this page.
Account and transaction records are kept for the period required by our legal obligations in supported regions. The retention period is not indefinite — records are reviewed in line with our internal policy schedule.
We use cookies for session management and account security only. The current cookie state for your session is managed through your browser settings. Disabling session cookies may affect account login behaviour.
Your account credentials are your responsibility to keep secure. We do not store payment credentials — bKash, Upay or Bank Transfer references are recorded in your transaction log, not held as live credentials.
When these terms change, the updated version is shown in your account dashboard after your next login. We do not rely on email notification alone — check the dashboard for the current operative version.
These questions cover the policy topics we hear most often — account access, data rights, transaction records and how to raise a concern. If your question is not listed here, contact support through your account.
Yes. The policy applies to any prior account activity regardless of your current access status. Eligibility to use the platform actively depends on your local law and the regions we support — but the terms still govern any account history that exists.
The current operative version of our terms is shown in your account dashboard after login. Do not rely on a cached page or an older version you may have viewed previously — check the dashboard for the version in force at the time of your session.
Yes. Open the wallet section of your account dashboard to view the complete transaction log. Each entry shows the payment rail used — bKash, Upay or Bank Transfer — along with the date and amount as recorded at the time of processing.
Contact support with the correct detail and your account reference. We do not make corrections without a support request — the process starts when you raise it. Use live chat or email as listed on this page.
Use the support routes on this page — live chat from inside your account or email. Include the specific clause or situation you are asking about. Our team handles policy questions through the same channel used for general account help.
We share account data with third parties only where required by a verified legal obligation or to process a payment transaction through a rail you have selected. We do not sell account data or share it for marketing purposes.