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These terms set out the rules that apply when you use your 1xlive account — covering how sessions work, what we expect from you and what you can expect from us. Access to this platform depends on your local law and whether you are in an eligible region.
By creating and using a 1xlive account, you confirm that you have read and accepted these terms in full. They govern every interaction you have with the platform — from logging in and placing activity to withdrawing funds through bKash, Upay or Bank Transfer. We update these terms when operational or regulatory circumstances require it. The version shown in your account dashboard at the time of each session is the one that applies. If you continue using your account after a revision is published, that counts as acceptance of the updated terms. Where any section conflicts with local law in your jurisdiction, local law takes precedence. We do not override or substitute for your legal obligations under the rules of any eligible region. Payment context chips below reflect the local rails currently supported; their availability is subject to the terms specific to each method and may vary by region. If you have questions about a specific clause, raise them through our support channel before proceeding — do not assume implied permission for conduct not explicitly covered here.
bKash transactions are governed by the terms displayed at the time of each deposit or withdrawal request. Limits and verification steps are shown in your account wallet panel.
Upay is available where local eligibility conditions are met. The current status of this rail appears in your account settings under the payment methods section.
Bank Transfer terms include processing conditions set by the receiving institution. Review the details shown during the transfer flow before confirming any transaction.
Not every part of your 1xlive experience is governed by a single policy document. Understanding what these terms cover — and what they do not — helps you find the right route when a question comes up. Account access, your transaction history and session behaviour all sit inside this policy. Third-party services connected to your account do not.
Login sessions, account verification steps and session controls are fully within scope. If you have a dispute about account access or a login restriction, these terms are the starting point.
Deposits and withdrawals processed through bKash, Upay or Bank Transfer are covered here, but individual payment providers also apply their own conditions. Check both before raising a dispute.
Game content supplied by studios such as Spadegaming, Microgaming and JDB is governed by those providers' own licences. These terms apply to your access to that content, not to the content itself.
Any external service you reach by leaving the 1xlive platform — including linked sites, wallet apps or identity verification providers — operates under its own terms. We hold no authority over those.
These terms are not one-directional. You hold specific practical rights that you can act on at any time through your account or through our support channel. Your transaction history is recorded and accessible. If you spot an error in your account details — a name spelling, a linked payment number — you can submit a correction request from the account settings page. Raising a policy question does not require a formal complaint; a message to support with your account reference is enough to start the process. Where a change to these terms affects your existing activity, we aim to notify you through the contact method on your account before the change takes effect. Keep your contact details current so you receive those notices. Every right listed here applies only in regions where access to 1xlive is permitted under local law.
Your full transaction history — deposits, withdrawals and session activity — is visible in the account dashboard after login. No separate request is needed to view it.
If your registered name, bKash number or Bank Transfer details contain an error, go to account settings and follow the correction fields shown there.
Send your question to our support channel with your account reference number. We respond through the same contact method you used to reach us.
If you want advance notice of any future terms revision, confirm your contact preference is set correctly in your account profile so our update notice reaches you directly.
When a terms question comes up, there are three direct routes to get it resolved. Pick the channel that suits the urgency of your query. For account-specific matters, always include your account reference so we can pull the right records without delay.
Open the chat icon from any page after login. This is the quickest path for terms clarifications tied to a live session or a pending transaction.
For detailed policy questions or formal correction requests, use the support email address listed in your account profile page. Attach any relevant transaction reference.
The Help Centre in your dashboard covers common terms questions — session controls, payment scope, account correction steps — without needing to contact support directly.
Transparency in how we manage your account data is part of these terms. We collect only the information needed to run your account, verify payment transactions and respond to support requests. Cookies are used to maintain your session state and remember preferences set in your account — you can manage cookie behaviour through your browser settings at any time. Account security measures include login verification steps shown during the sign-in flow; the specific steps depend on the device and method you use to access the platform. Data retention follows the period required by the applicable legal and financial obligations of the regions where we operate. If you want to know what data we hold on your account, or if you want to request a correction or deletion where permitted by local law, contact support with your account reference.
We use your account data — name, contact, payment details — only for the purposes stated in these terms. No data is sold or shared outside what is required for account operations and legal compliance.
Session cookies keep you logged in across pages. You can adjust cookie permissions through your browser. Disabling certain cookies may affect how account features behave during your session.
Login and payment verification steps are shown during the relevant flows in your account. Follow the instructions displayed at each step; do not share your credentials with any third party.
Account records are retained for the period required under applicable law. To request access to, correction of or deletion of your data, contact support with your account reference number.
The questions below cover the terms topics we hear about most. If your question is not here, use the live chat or email route listed in the support section above.
Access to 1xlive and the application of these terms depends on your local law and whether you are in an eligible region. If local law in your area restricts this type of platform, these terms do not override that restriction. Check your local regulations before opening or using an account.
The version in effect at any given time is shown in your account dashboard after login. We recommend checking it before each session, especially after we notify you of an update. Continuing to use your account after an update is published counts as acceptance.
Go to your account settings page after login. The correction fields for name, contact information and linked payment details — including your bKash or Bank Transfer number — are shown there. Follow the verification steps displayed to submit the change.
Your full transaction history is stored in your account dashboard and remains accessible to you throughout any dispute process. Include your account reference and the relevant transaction date when you contact support so we can locate the record without delay.
Yes, transactions through bKash, Upay and Bank Transfer fall within the scope of these terms. However, each payment provider also applies its own conditions. Both sets of terms apply simultaneously, and you should review them before confirming any transaction.
Contact our support channel with your account reference number and state clearly that you are requesting access to your account data. We handle these requests in line with the retention and disclosure rules that apply in your eligible region under local law.